Create a moderation escalation guide

The opportunity

Help a growing community respond consistently to confusion, abuse and suspected scams.

Best for: Token project teams, community educators and curious newcomers

Goal: Retention

Gather your field kit

• Verified project documentation
• Clearly simulated examples
• Moderated help route

Make it happen

1. List common moderation situations
2. Write clear community rules and reporting routes
3. Define when to warn, remove or escalate
4. Create approved responses for suspicious links and impersonation
5. Train moderators using fictional scenarios
6. Review decisions without exposing private member details

A ready-to-adapt example

Illustrative template. Replace the details with your own verified information.

Start smaller than you think

Run one small version of “Create a moderation escalation guide” with five relevant participants or one limited publication. Record the questions, responses and completion of the intended next step before expanding.

What to measure

• Learning-task completion
• First useful product action
• Repeat participation and resolved questions

Watch out for

• Using token price as the campaign objective
• Confusing fictional points with actual tokens

Permissions & trust

Keep education separate from financial promotion. Never request seed phrases or private keys. Disclose incentives and holdings where relevant; use simulations for risky actions and obtain qualified review for regulated claims.

Your next action

Start with this first step: List common moderation situations. Set a review date before increasing the budget.